Skip to content
Welcome to Our Store / ALWAN /

Refund policy

Return & Exchange Policy

We want you to be satisfied with your purchase. Returns and exchanges are accepted only under the following circumstances:

Eligible Returns & Exchanges

Returns or exchanges are accepted only if:

  • The item was damaged during shipping.

  • You received the wrong size.

Return Conditions

To be eligible for a return or exchange:

  • The request must be submitted within 4 days of receiving your order.

  • The item must be unworn, unwashed, unused, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • Proof of purchase (order number or receipt) is required.

Inspection & Approval

Once your returned item is received at our warehouse, it will be inspected to verify that it meets our return eligibility criteria.

If the return is approved, we will initiate the exchange. If the item does not meet the eligibility requirements, it will be returned to you.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Returns requested for reasons other than shipping damage or incorrect size.

  • Items returned without original tags or packaging.

Contact Us

If you need to request a return or exchange, please contact our customer support team with your order number and photos (if the item was damaged during shipping). We will guide you through the return process.